ONE BWP SONASEA
CERTIFIED
WEATWORK HOTELIERS
Make resilient teams for a resilient hotel
First day
Sept 01 2020
Duration
1 Sept - 30 Dec 2020
Trainees
100 HODs/Staff
Venue
BWP Sonasea PQ
Why Phrase 2
One BWP Sonasea Phu Quoc?
After 2 weeks reviewing the performance of Phrase 01 - One BWP Sonasea Phu Quoc (Nov19 - Jul20), Weatwork.co experts & the Hotel Manager agreed upon the following observations:
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Hotel Business Plans for Low-Medium-High Senario/Seasons should be communicated better with all Departments for their proactive & collaborative performance
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Heads of Department (HOD) hardly differentiate btw their Dept Goals & Means to achieve Goals
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HODs struggle with aligning Dept OKRs with Hotel OKRs
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All Departments struggle with criteria to correctly evaluate individual/team performance
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Hotel staff struggle with service mindsets & proactive performance
10
Video Lessons
10 video clips on 10 BWP basic service standards (cartoon takeaway messages)
01
Platform
WEATWORK interactive web-based platform with Hotel OKR Consensus, OKR Launchpad & Guest-centric OKR Growth
04/month
Townhall meetings
02 Townhall meetings a month for all HODs & 02 Townhall meetings a month for all staff
02/month
HOD meetings
02 separate meetings a month for each Head of Department (HOD) & his/her assistants/teams
