ONE VOICE - ONE PROMISE
TEAM EXCELLENCE ALIGNED WITH CUSTOMER EXPERIENCE
THE ULTIMATE 'PAIN RELIEVERS' FOR CUSTOMERS - POWERFUL INTERNAL GROWTH ENGINE FOR BUSINESSES
THE WORLD’S FIRST BREAKTHROUGH SOLUTION
# Increase customer retention and loyalty
# Boost team productivity and creative capacity
# Strongly cultivate a culture of customer-team connection
Mrs Ha Dang, Cornell MPS'10
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ONE VOICE - ONE PROMISE - Why?
Over 80% of customers are willing to pay more for a better experience.
However, many businesses still struggle to maintain customer loyalty while ensuring workforce efficiency:
❌ Customers leave easily due to too many alternative options.
❌ The customer journey is complex, and businesses don’t know where to start.
❌ High costs for acquiring and retaining customers, yet results fall short of expectations.
❌ Teams lack the skills to optimize these critical customer touchpoints.
To truly resolve these persistent issues, customer experience should not be seen as the sole responsibility of the customer service department. Instead, it must be the result of every touchpoint between customers and the entire team across the organization.
However, most current models still separate:
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Human resources and organizational culture management
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Customer relationship management (CRM, CS, CX, etc.)
✅ Loyalty Plus on OPC was created to unite these two worlds.
A proprietary tool developed by WeatWork, designed to help businesses:
🌟 Identify systemic pain points that affect both internal teams and customer experience
🌟 Redesign team capabilities to strengthen the connection between PEOPLE & CUSTOMERS
🌟 Build strong organizational resilience, ready to face any disruption or change
ONE VOICE - ONE PROMISE helps businesses "ease the pain – boost the gain"
🎯 Increase customer retention and loyalty
🎯 Enhance team performance and creativity
🎯 Strengthen a culture of internal–external engagement
🎯 Turn your team into living brand ambassadors
🎯 Align employee experience with customer experience seamlessly
You are exploring OPC - One Page of Change - The unique chopsticks of the business world
Who is ONE VOICE - ONE PROMISE for?
✅ Fast-growing businesses struggling to maintain culture and team cohesion
✅ Organizations aiming for sustainable growth powered by people, not just marketing budgets
✅ Leaders ready to turn operational pain into creative breakthroughs
✅ Cross-functional teams in HR, Customer Care, Training, R&D, and CX – who want to work as a unified ecosystem
Backed by Real Results (Based on OPC Pilot Projects)
✨ 85% of employees reported a stronger sense of purpose within 3 months of using OPC
✨ Customer retention increased by an average of 18% after 6 months
✨ Complaint handling time reduced by 30%; Net Promoter Score (NPS) rose by +15 points
Engagement Models for Loyalty Plus on OPC
🔹 Strategic Consulting Projects
🔹 Internal Training & Development Tracks
🔹 Immersive Workshops for Leadership & Customer Service Teams
🔹 Data Platform & Dashboards for Culture & Customer Experience Alignment
🔗 Book Your Free Demo & Consultation
👉 Discover how Loyalty Plus on OPC can relieve customer pain and energize your teams
📩 Sign up at: www.weatwork.co/loyaltyplus-opc
📞 Hotline: +84 888 673 222
✉️ Email: support@weatwork.co
OVERALL
In a landscape where customers are more discerning and have endless options, building loyalty is no longer just a strategy — it’s a matter of survival.
ONE VOICE ONE PROMISE is a 3-week intensive program that combines strategic consulting, hands-on training, and executive coaching, tailored specifically for your organization.
This program aligns the customer experience journey with internal team optimization, empowering your business to:
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Increase customer satisfaction
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Build lasting loyalty
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Drive sustainable growth from within
Know deeper about
One Voice - One Promise
One Voice One Promise
is the result of over 10 years of in-depth research and close collaboration with hundreds of businesses in Vietnam and beyond.
It’s been shaped through real-world insights — listening, sharing, and supporting organizations to not only alleviate operational pain effectively in the short term, but more importantly, to build lasting internal strength for long-term resilience and growth.