Who we support
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Professionals
We support professionals who seek exclusive ground-breaking tools & knowhow that make them stand their strong ground at work
Teams
We support professional teams who want to make high impacts & drive decisions as aligned teams of game-changers
Organisations
We support organizations formed by resilient & high performing thinkers & doers who aim to achieve any goals they set together
Who are our partners?
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Streamlining and Standardizing internal Work Procedures: Implementing a lean model to simplify workplace regulations and creating easy-to-understand infographics for nearly 10,000 employees.
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Reducing Compliance Costs and Effort: Shifting the mindset from mere compliance to quality management through internal and customer feedback.
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Critical Thinking and Lean Mindset: Encouraging constructive criticism and proposals with clear cost-benefit analyses, enabling leadership to quickly understand and recognize individual and collective contributions to continuous improvement across the entire plant.
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Becoming Vietnam’s Best Workplace in 2024: Achieved in part through efforts to build a lean-thinking culture, fostering an environment of efficient work and continuous learning throughout the organization.
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Applying OPC within the BMC framework to define the role of each department in the business model.
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Positioning the company’s value through One Promise, optimizing the entire customer journey across six key touchpoints to ensure 95% of the fundamental customer experience quality while minimizing service errors.
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Establishing One Voice, a unified message of "keeping promises to customers" across all 15 member units within the resort.
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Implementing the Intelligence Fast Failure approach to identify, adjust, and reduce errors in the customer journey, ensuring that 5% of quality costs are reinvested into continuous improvement efforts.
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Becoming one of the very few resorts to successfully remain open throughout the Covid-19 pandemic.
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Implementing OPC across the entire building and resort management system (The Five Residences, The Five Villas, Shilla Monogram) to streamline reporting, planning, and operational performance evaluation on a monthly, quarterly, and yearly basis.
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Standardizing operational SOPs across the system, ensuring alignment with customer experience while optimizing team and unit performance.
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Addressing the lack of collaboration between Sales & Marketing by using OPC to unify and streamline the relationship between both departments, ensuring a customer-centric approach and revenue-driven goals.
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Defining Value and Role: Five brands come together to clearly understand their individual value and role within the group's business model.
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Applying Lean Thinking to Identify Unique Selling Points (USP): Five brand managers leverage lean thinking to define each brand’s USP and establish OKRs for every outlet and restaurant.
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Competitor and Internal Competitive Analysis: Conducting fundamental research on competitors and assessing internal capabilities at each brand and location, refining both brand-specific and geographic OKRs across the entire group.
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Transforming Market, Competitor, and Customer Insights into Competitive Advantages: With OPC implemented across the entire system, the organization evolves into a top-tier lean learning enterprise.
