Driving Customer data to achieve Goals

Service Description

WHAT YOU'LL LEARN 🎯 Conceptual understanding of Customer Data for all team members 🎯 Shape your team's clear mission statement to align Customer Data with with Team Goals inspiring comics 🎯 Write your team Key Results based on Customer Satisfaction framework 🎯 Understand where most teams go wrong with Customer Data and how to avoid the most common pitfalls 🎯 Develop and utilize the skills to write Team Goals with highest Team Consensus based on Customer Data. ------------------------------ WHY YOU LEARN Each Team or Department, including Back-end or Front-end, in an Organisation has a very different & divergent perception of how to define Key Results that lead to Team Goals. Customer Data cuts all relevant cost with regard to ivory-tower assumptions of what Customers want. The key conditions of eligibility for a Team to utilise Customer Data to achieve Team Goals: 1. Their Organisation uses a software of platform to track or consolidate Customer Data across the whole organisation 2. In case no software or platform in use, all departments and teams have a written agreement to use one or two reliable sources of data for Customer Satisfaction ------------------------------ WHAT TO GET DURING & AFTER THE LEARNING SESSION 🎁 Conceptual framework of driving Customer Data to achieve Team Goals in INFOGRAPHICS & COMICS for all team members 🎁 Pitch materials in INFOGRAPHICS & COMICS for team leaders to gain buy-in from Inter-team & Organisational leaders 🎁 The Accessible framework template to align Customer Data with Team Goals 🎁 Infographic GUIDE to the most common pitfalls 🎁 COLOR-PRINTED COPIES of Customer-Data tracking & Decision-Making template playbooks for all participants WHAT TO GET AFTER THE LEARNING SESSION 📀 3.5 hours on-demand video 📕 5 Infographic/Comic-driven articles 🗳 10 downloadable resource ⏰ Full lifetime access 📡 Access on mobile and TV 🎖 Certificate of completion ------------------------------ WHO THIS COURSE IS FOR: - Customer Success Operations - Customer Success leaders (CCOs, VPs, Directors) - Customer Operations - Quality consultants - Quality managers - Department managers - This course is for anyone who completes the WEATWORK/4I for individuals or WEATWORK/4O for organisations or WEATWORK/4B for businesses