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Driving Customer data to achieve Goals

The comic-inspired guide to driving Customer Data to achieve Goals

  • Ended
  • 100 US dollars
  • Phแป‘ Lรฝ Thรกi Tแป•

Service Description

WHAT YOU'LL LEARN ๐ŸŽฏ Conceptual understanding of Customer Data for all team members ๐ŸŽฏ Shape your team's clear mission statement to align Customer Data with with Team Goals inspiring comics ๐ŸŽฏ Write your team Key Results based on Customer Satisfaction framework ๐ŸŽฏ Understand where most teams go wrong with Customer Data and how to avoid the most common pitfalls ๐ŸŽฏ Develop and utilize the skills to write Team Goals with highest Team Consensus based on Customer Data. ------------------------------ WHY YOU LEARN Each Team or Department, including Back-end or Front-end, in an Organisation has a very different & divergent perception of how to define Key Results that lead to Team Goals. Customer Data cuts all relevant cost with regard to ivory-tower assumptions of what Customers want. The key conditions of eligibility for a Team to utilise Customer Data to achieve Team Goals: 1. Their Organisation uses a software of platform to track or consolidate Customer Data across the whole organisation 2. In case no software or platform in use, all departments and teams have a written agreement to use one or two reliable sources of data for Customer Satisfaction ------------------------------ WHAT TO GET DURING & AFTER THE LEARNING SESSION ๐ŸŽ Conceptual framework of driving Customer Data to achieve Team Goals in INFOGRAPHICS & COMICS for all team members ๐ŸŽ Pitch materials in INFOGRAPHICS & COMICS for team leaders to gain buy-in from Inter-team & Organisational leaders ๐ŸŽ The Accessible framework template to align Customer Data with Team Goals ๐ŸŽ Infographic GUIDE to the most common pitfalls ๐ŸŽ COLOR-PRINTED COPIES of Customer-Data tracking & Decision-Making template playbooks for all participants WHAT TO GET AFTER THE LEARNING SESSION ๐Ÿ“€ 3.5 hours on-demand video ๐Ÿ“• 5 Infographic/Comic-driven articles ๐Ÿ—ณ 10 downloadable resource โฐ Full lifetime access ๐Ÿ“ก Access on mobile and TV ๐ŸŽ– Certificate of completion ------------------------------ WHO THIS COURSE IS FOR: - Customer Success Operations - Customer Success leaders (CCOs, VPs, Directors) - Customer Operations - Quality consultants - Quality managers - Department managers - This course is for anyone who completes the WEATWORK/4I for individuals or WEATWORK/4O for organisations or WEATWORK/4B for businesses


Contact Details

  • Cรดng Ty TNHH Respect Viแป‡t Nam, Ngรต 102 Trฦฐแปng Chinh, Phuong Mai, ฤแป‘ng ฤa, Hanoi, Vietnam

    +84 888061222

    info@respectvn.com

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