Customized Course
One Hotel
Duration
7 days per challenge
For whom
HODs & Staff
Venue
100% Online
Why WEATWORK
Online Challenge Courses?
Prior-Covid19 & Post-Covid19 consultancy allows us to come up with the following observations with regard to in-house hospitality training needs:
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Personal & Professional Goals are poorly aligned with Departmental Goals;
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Departmental Goals between Front-of-the-House & Back-of-the-House are usually unaligned;
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Heads of Department (HOD) are working more task-based than goal-based, resulting in high amounts of non-production results;
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HODs struggle with aligning Dept OKRs with Hotel OKRs
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All Departments struggle with criteria to correctly evaluate individual/team performance
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Hotel staff struggle with service mindsets & proactive performance
10
Video Lessons
10 video clips on 10 BWP basic service standards (cartoon takeaway messages)
01
Platform
WEATWORK interactive web-based platform with Hotel OKR Consensus, OKR Launchpad & Guest-centric OKR Growth
04/month
Townhall meetings
02 Townhall meetings a month for all HODs & 02 Townhall meetings a month for all staff
02/month
HOD meetings
02 separate meetings a month for each Head of Department (HOD) & his/her assistants/teams
Program Objectives | 30 weeks in total
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Reevaluate Individual & Team Performance in Hotel during 03 seasons - High-Medium-Low
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Train, Coach & set Standards for Individual & Team Performance in Hotel in 03 seasons
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Make sure Individual & Team OKR aligned with Hotel OKR in 03 seasons
OKR consensus on Hotel Business Canvas | Weeks 1-10
Within 10 months, the following objectives will be achieved:
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Hotel OKR is revisited, revised & aligned with higher-level leadership in 03 seasons
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All Departmental OKRs are revisited, revised & aligned with the revised Hotel OKR in 03 seasons
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Individual OKRs are developed & aligned with the revised Departmental OKRs
Platform: All OKRs are presented simply on Business Model Canvas by Weatwork.co & RespectVN
4-Puzzle OKR Launchpad | Weeks 11-20
Within 10 months, the following deliverables will be achieved:
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Minimum Departmental Rules for Dept staff to achieve their agreed OKRs
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Minimum Departmental Perks/Motivation for Dept staff to achieve their agreed OKRs
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Minimum Departmental Structure for Dept staff to achieve their agreed OKRs
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Minimum Departmental Info for Dept staff to achieve their agreed OKRs
Platform: All deliverables are presented simply on Business Model Canvas by Weatwork.co & RespectVN
Guest-centric OKR Growth | Weeks 21-30
Within 10 months, the following goals will be achieved:
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ONE PROMISE Guest Satisfaction mechanism is evaluated & consulted among all Departments
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Front-end Departments (Sales, Marcom, Front Office, Recreation, Reservation, etc.) are guest-centric with their performance focuses on guest satisfaction data & solutions how to make guests satisfied
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Back-end Departments (Executive Office, Finance, Human Resources, Engineering,, etc.) are guest-centric
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Guest-centric Cost Reduction Model is developed to identify key areas to save operation costs based on guests
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Guest-centric Revenue Management Model is developed to identify key areas to manage revenue streams based on guest satisfaction
Platform: 10 cartoon video clips on 10 hotel basic service takeaway clips for entry-level staff (and above) to practice & apply at work
Meet your coach
JOSH NGUYEN
WEATWORK Coach/Consultant
WEATWORK Advisor & Coach
15 years in hospitality management
10 years in service excellence
HA DANG
WEATWORK Developer
HR/OD & Sustainability Advisor
15 years in Organisational Excellence
05 years in Hospitality Service Excellence