WEATWORK COURSES

CERTIFIED
HIGH-PERFORMING HOTELIERS

Make resilient teams for a resilient hotel

Customized Course
One Hotel
Duration
7 days per challenge
For whom
HODs & Staff
Venue
100% Online

Why WEATWORK
 Online Challenge Courses?

Prior-Covid19 & Post-Covid19 consultancy allows us to come up with the following observations with regard to in-house hospitality training needs:

  • Personal & Professional Goals are poorly aligned with Departmental Goals;

  • Departmental Goals between Front-of-the-House & Back-of-the-House are usually unaligned; 

  • Heads of Department (HOD) are working more task-based than goal-based, resulting in high amounts of non-production results;

  • HODs struggle with aligning Dept OKRs with Hotel OKRs

  • All Departments struggle with criteria to correctly evaluate individual/team performance

  • Hotel staff struggle with service mindsets & proactive performance

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10
Video Lessons
 
10 video clips on 10 BWP basic service standards (cartoon takeaway messages)
01
Platform
 
WEATWORK interactive web-based platform with Hotel OKR Consensus, OKR Launchpad & Guest-centric OKR Growth
04/month
Townhall meetings
 
02 Townhall meetings a month for all HODs & 02 Townhall meetings a month for all staff
02/month
HOD meetings
 
02 separate meetings a month for each Head of Department (HOD) & his/her assistants/teams
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Kayaking

Program Objectives | 30 weeks in total

  • Reevaluate Individual & Team Performance in Hotel during 03 seasons - High-Medium-Low 

  • Train, Coach & set Standards for Individual & Team Performance in Hotel in 03 seasons 

  • Make sure Individual & Team OKR aligned with Hotel OKR in 03 seasons

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OKR consensus on Hotel Business Canvas | Weeks 1-10

Within 10 months, the following objectives will be achieved:

  • Hotel OKR is revisited, revised & aligned with higher-level leadership in 03 seasons 

  • All Departmental OKRs are revisited, revised & aligned with the revised Hotel OKR in 03 seasons

  • Individual OKRs are developed & aligned with the revised Departmental OKRs  

 

Platform: All OKRs are presented simply on Business Model Canvas by Weatwork.co & RespectVN

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4-Puzzle OKR Launchpad | Weeks 11-20

Within 10 months, the following deliverables will be achieved:

  • Minimum Departmental Rules for Dept staff to achieve their agreed OKRs 

  • Minimum Departmental Perks/Motivation for Dept staff to achieve their agreed OKRs

  • Minimum Departmental Structure for Dept staff to achieve their agreed OKRs

  • Minimum Departmental Info for Dept staff to achieve their agreed OKRs

 

Platform: All deliverables are presented simply on Business Model Canvas by Weatwork.co & RespectVN

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Guest-centric OKR Growth | Weeks 21-30

Within 10 months, the following goals will be achieved:

  • ONE PROMISE Guest Satisfaction mechanism is evaluated & consulted among all Departments

  • Front-end Departments (Sales, Marcom, Front Office, Recreation, Reservation, etc.) are guest-centric with their performance focuses on guest satisfaction data & solutions how to make guests satisfied

  • Back-end Departments (Executive Office, Finance, Human Resources, Engineering,, etc.) are guest-centric 

  • Guest-centric Cost Reduction Model is developed to identify key areas to save operation costs based on guests

  • Guest-centric Revenue Management Model is developed to identify key areas to manage revenue streams based on guest satisfaction

 

​Platform: 10 cartoon video clips on 10 hotel basic service takeaway clips for entry-level staff (and above) to practice & apply at work

 

Meet your coach

Male Teacher

JOSH NGUYEN

WEATWORK Coach/Consultant

WEATWORK Advisor & Coach

15 years in hospitality management

10 years in service excellence 

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HA DANG

WEATWORK Developer

HR/OD & Sustainability Advisor

15 years in Organisational Excellence

05 years in Hospitality Service Excellence

 
ENROLL
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