• Reevaluate Individual & Team Performance in Hotel during 03 seasons - High-Medium-Low 

• Train, Coach & set Standards for Individual & Team Performance in Hotel in 03 seasons 

• Make sure Individual & Team OKR aligned with Hotel OKR in 03 seasons

Within 10 months, the following objectives will be achieved:

• Hotel OKR is revisited, revised & aligned with higher-level leadership in 03 seasons 

• All Departmental OKRs are revisited, revised & aligned with the revised Hotel OKR in 03 seasons

• Individual OKRs are developed & aligned with the revised Departmental OKRs  

Platform: All OKRs are presented simply on Business Model Canvas by Weatwork.co & RespectVN

Within 10 months, the following deliverables will be achieved:

• Minimum Departmental Rules for Dept staff to achieve their agreed OKRs 

• Minimum Departmental Perks/Motivation for Dept staff to achieve their agreed OKRs

• Minimum Departmental Structure for Dept staff to achieve their agreed OKRs

• Minimum Departmental Info for Dept staff to achieve their agreed OKRs

Platform: All deliverables are presented simply on Business Model Canvas by Weatwork.co & RespectVN

Within 10 months, the following goals will be achieved:

• ONE PROMISE Guest Satisfaction mechanism is evaluated & consulted among all Departments

• Front-end Departments (Sales, Marcom, Front Office, Recreation, Reservation, etc.) are guest-centric with their performance focuses on guest satisfaction data & solutions how to make guests satisfied

• Back-end Departments (Executive Office, Finance, Human Resources, Engineering,, etc.) are guest-centric 

• Guest-centric Cost Reduction Model is developed to identify key areas to save operation costs based on guests

• Guest-centric Revenue Management Model is developed to identify key areas to manage revenue streams based on guest satisfaction

​Platform: 10 cartoon video clips on 10 hotel basic service takeaway clips for entry-level staff (and above) to practice & apply at work

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