A people-centric organisation is one that puts people, namely employees, customers, community members, etc. in the centre of their development agenda, would help the organisation survive & thrive in the face of risks, conflicts, changes & crises (RCCC).
A truly people-centric organisation has two other important capabilities - the alignment between people's goals & organisational goals, and an ability to focus on people-centric energy to turn RCCC into a source of strategic opportunity.
People-centric organisations take the highest form of maturity among 04 organisational genes, namely Accountable, Proactive, Effective & People-centric. The maturity results from the marriage & interaction between Rules, Perks, Structures, & Info as the 04 most important attributes for any organisational gene.
Through in-depth case studies of organisations of different sizes, sectors, and ownership structures, we have also discovered other 04 opposite organisational genotypes namely (Un)accountable, (Un)proactive, (In)effective, & (Non)people-centric .
These 08 genotypes build business as usual (BAU) efficiency as well as robust and agile response and recovery from RCCC - risks, conflicts, changes & crises.
